Terms and Conditions

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (hereinafter referred to as "GTC") regulate the relations in the field of sale of goods between the customer and the company MRHYDRA s.r.o. (hereinafter referred to as the "Seller") and its business partners.

OPs regulate the rights and obligations of the parties arising from the purchase contract concluded between the Seller, which is MRHYDRA s.r.o., Z. Kodálya 787/6, 924 01 Galanta, Slovakia, ID No.: 470 550 22, VAT No (VAT Identification Number): SK202 372 4780, phone: +421 948 077 961, Bank account IBAN: SK06 0900 0000 0050 4140 5242 (Slovenská Sporiteľna a.s) registered in the Commercial Register of the District Court of Trnava, Section: Sro, File No.: 39592/T, (hereinafter referred to as the "Seller") and the customer - consumer, the subject of which is the purchase and sale of goods in the Seller's online store.

In these Terms and Conditions, the customer is understood to be the consumer. According to these Terms and Conditions, a consumer means a natural person who does not act within the scope of his/her business activity, employment or profession when concluding and performing a purchase contract.

The parties to the contract in these T&C are understood to be the customer and the seller who conclude the purchase contract.

Any presentation of goods placed on the Seller's website is informative and the Seller is not obliged to enter into a contract of sale in respect of such goods. The conclusion of a contract of sale does not take place when the customer sends the order to the seller. The contract of sale shall only arise from the moment of confirmation of the order by the Seller. From that moment on, the mutual rights and obligations between the customer and the seller arise, which are defined in the contract of sale and the terms and conditions, which are an integral part of this contract. The conclusion of a contract of sale without the agreed formalities stipulated by the Civil Code is excluded.

The GTC are an integral part of the purchase contract. In the event that the Seller and the Customer conclude a written contract of sale in which they agree on terms and conditions different from the PO, the provisions of the contract of sale shall prevail over the PO.

By submitting an order, the customer agrees to the PO and the processing of personal data. The Customer also agrees to receive a satisfaction questionnaire from the Seller and from the Heureka.sk portal. The customer is not obliged to fill in the questionnaire.

At the time the Customer orders the goods listed on the Seller's website, the purchase price of each item is indicated. The purchase price is always inclusive of VAT. The prices listed on the website www.bondie.creativeshop.sk apply exclusively to purchases made through the online shop.

Ownership of the goods shall only pass to the customer upon receipt and/or payment.

In the event of any damage to the goods, the customer is obliged to contact the seller immediately by e-mail info@bomdie.com within 24 hours of receipt of the goods.

The list of goods on any Seller's website is a list of goods normally supplied and the Seller does not guarantee the availability of all goods listed. The Seller shall confirm the availability of the Goods when bindingly confirming the order to the Customer.

The purchase contract is concluded by the binding confirmation of the order by the seller, i.e. by accepting the customer's proposal to conclude the purchase contract.

 

The binding confirmation of the customer's order by the seller is an e-mail confirmation that is sent from the seller's website. The Seller is obliged to verify the availability of the goods, the applicable prices and the delivery date. In the event that a higher price is found, the Seller is obliged to request the Customer's consent to the price change before confirming the order. Only when the customer agrees to the price change shall the contractual relationship be deemed to be concluded. All prices for goods and services and all charges in the online shop are inclusive of VAT. The automatically executed Order Acceptance Notification in the Seller's electronic system, which the Customer receives to his e-mail address immediately after his order has been placed, shall not be deemed to be a binding order confirmation. This notification is for informational purposes only for the purpose of notifying the customer of the receipt of his order. The Seller confirms the order bindingly by sending the Customer an "Order Confirmation" email, which contains all the above-mentioned elements: availability of the goods, delivery time, price confirmation.

The Customer has the right to cancel the order within 24 hours of placing the order by email or telephone to the Seller. The Customer is obliged to indicate in the cancellation notice the name, e-mail number of the order. In the event of cancellation of an order, the Seller shall not charge the Customer any fees related to the cancellation of the order. In the event that the Customer has paid the Seller the purchase price or part thereof in time to the cancellation of the order, the Seller shall refund the purchase price or part thereof within 14 days of the cancellation of the order by transfer to the Customer's bank account.

According to the amendment to Act No. 222/2004 Coll., on value added tax, the data in the tax document (invoice) already issued cannot be changed as of 1 January 2013. The data in the tax document (invoice) can be changed only in the case when the customer has not yet received the goods and has not paid.

Seller's rights and obligations

The Seller is obliged to deliver the goods to the Customer in the agreed quantity, quality and date on the basis of a binding confirmed order.

The Seller is obliged to hand over to the Customer together with the goods in written or electronic form all documents necessary for the acceptance and use of the goods and other documents prescribed by applicable law (manuals in Slovak language, tax document).

The Seller has the right to proper and timely payment of the purchase price by the Customer for the delivered goods.

The Seller shall have the right to cancel the order if, due to stock outage or unavailability of goods, it is unable to deliver the goods to the Buyer within the period specified in these Terms and Conditions or at the price indicated on the Seller's website, unless an alternative performance is agreed with the Customer. The Customer will be informed of the cancellation of the order by telephone or e-mail and in the case of payment of the purchase price or part thereof, the funds will be refunded within 14 days to the account designated by the Customer.

CUSTOMER RIGHTS AND OBLIGATIONS

The customer is obliged to accept the purchased or ordered goods and pay the agreed purchase price to the seller within the agreed due date, including the cost of delivery of the goods.

The customer undertakes not to damage the goodwill of the seller. In reviews concerning the Buyer, he is obliged to state the truth and not to mislead other customers with false information.

The Customer is entitled to delivery of the goods in the quantity, quality, date and place agreed by the parties in the binding order confirmation.

ADDITIONAL SERVICES

1. Gift wrapping - An additional service for a fee includes tying the clock box with a satin ribbon and sending a card with the dedication Especially for you. If the customer wishes to write a personalized message, he/she can do so via the function. (maximum 50 characters).

2. Cancellation of contract - if the customer returns the complete, undamaged gift package, the amount for this additional service will be refunded within 14 days in accordance with the OP. In the case of a personalised message on the card, the gift pack is deemed to be used/damaged - as it cannot be returned to its original condition.

3. Shipment Insurance - In the event of a lost shipment, we will promptly send you a new item (subject to stock availability of the product in question) or in the case of prepayment, we will refund the funds by bank transfer. Depending on the bank you use, it may take up to 3 working days to transfer the money to your bank account.

4. Extended Warranty - This additional service includes an extension of the warranty by six months, i.e. 24 months + 6 extra.

Packing – A paid service that ensures your order is packed securely and with great care.

DELIVERY AND PAYMENT TERMS

The Seller is obliged to fulfill the binding order and deliver the goods to the Customer within 30 days from the order confirmation; this delivery period is accepted by the Buyer without reservation, unless otherwise agreed between the parties.

The Customer is obliged to take delivery of the goods at the place specified by the Customer in the order as the billing and/or delivery address unless otherwise agreed between the parties. In the event that the customer, without prior written withdrawal, fails to accept the goods within five working days after the expiry of the period specified in the purchase contract, binding acceptance shall entitle the seller to claim compensation for damages in the amount of the actual costs of the attempted unsuccessful delivery of the order.  After the expiry of five working days from the date on which the customer was obliged to accept the goods, the seller is entitled to withdraw from the contract of sale and sell the goods to a third party.

The seller is entitled to invite the customer to take delivery of the goods before the expiry of the period agreed in the contract of sale.

The weight, dimensions, colour and other data given on the Seller's website by the manufacturer may differ from reality by ± 3% of the stated value.

The customer is obliged to collect the goods in person or arrange for the goods to be collected by a person authorised by him in his absence. The person authorised to take delivery of the goods must provide the Seller with the original or a copy of the contract of sale and a written authorisation. If the delivery of the goods has to be repeated due to the absence of the customer at the place specified in the contract of sale, all costs incurred in this respect shall be borne by the customer.

The customer is obliged to inspect the shipment, i.e. the goods as well as their packaging, immediately upon delivery. If the customer finds that the goods or the packaging of the goods are mechanically damaged, he is obliged to notify the carrier and check the condition of the goods in his presence. In the event that the customer discovers damage to the goods upon receipt, he shall immediately upon receipt of the goods make a record of the extent and nature of the damage to the goods (damage record), the accuracy of which shall be confirmed by the carrier. On the basis of the record thus made and delivered to the Seller, the Seller may, after the conclusion of the damage event with the carrier, provide for the rectification of the defect in the goods, a discount on the goods and, in the event of irreparable defects in the goods, deliver new goods to the Customer.

Claims for mechanical damage to the product, which was not apparent upon receipt of the shipment, must be made immediately upon receipt of the shipment, but no later than 24 hours after delivery of the goods. It is the customer's obligation to inform the seller of the damage to the goods no later than 24 hours after receipt of the goods, in writing by email. The customer can do so by email to: info@bomdie.com. Je The customer is obliged to prove that the mechanical damage could not be discovered even after a thorough inspection of the product and its packaging according to the point. Complaints of mechanical damage to the product notified after a period of 24 hours can no longer be accepted. Before first use, the customer is obliged to read the warranty conditions, including the Slovak/Czech operating instructions, and to follow this information carefully.

The customer is obliged to check the completeness of the packaging upon receipt of the product. In case the packaging is not complete, the customer and the carrier must write a damage report on the spot about the incompleteness of the packaging. When collecting in person at the Packeta carrier's dispensing point, the customer is obliged to check the contents of the package immediately, additional claims will not be accepted.

The customer will receive an invoice for each shipment by e-mail, which serves as a warranty card.

PAYMENT IN ADVANCE TO THE SELLER'S BANK ACCOUNT

The Seller allows the Customer to use the payment in advance by transfer to the Seller's bank account. The Seller provides the account number in the informative email that the Customer receives immediately after creating an order on the Seller's website. The Customer is obliged to indicate the variable symbol when paying by bank transfer, namely the number of his order, which he will receive in the informative email.

When paying by bank transfer, the Seller is obliged to send the ordered goods according to the Purchase Agreement only after receiving payment to the Seller's account unless the parties agree otherwise.

In the event that the Seller does not receive payment from the Customer within 5 working days to its bank account, the Seller has the right to cancel the Customer's order and provide the goods in question to a third party. The customer will be duly informed of the cancellation of the order by e-mail or telephone.

The Customer is obliged to pay the Seller the purchase price of the goods agreed in the Purchase Contract and/or according to the Seller's price list valid at the time of conclusion of the Purchase Contract, including the cost of delivery of the goods (hereinafter referred to as the "Purchase Price") by cash on delivery at the place of delivery of the goods, by cash on delivery through a courier company, or by wire transfer to the Seller's account, as specified in the binding order confirmation.

DELIVERY CONDITIONS

1. Upon receipt of your order (it is considered as a proposal to conclude a purchase contract), we will send you the goods in the shortest possible time, but no later than 4-5 working days, unless the product is not specified that it is on order, or a higher delivery time which depends on individual suppliers and we can not influence it. When ordering multiple products, it is our endeavour to dispatch the goods at the same time, however, if there is a longer delivery time on any of the products, the order will be processed sequentially, the goods in stock first and then the goods ordered.

2. We will confirm your order (deemed to be a proposal to enter into a contract of sale) within 12 hours of receipt by email or telephone during working days, once confirmed the order will be deemed to be a concluded contract of sale. You have the option to unilaterally cancel the order until confirmation by us.

3. We reserve the right to change the delivery time (prior to confirmation of the conclusion of the purchase contract). If the supplier fails to meet the delivery date / due to various unexpected events/. However, we will inform you of this without delay. We strive to provide truthful information. After several years of experience, we know that it can happen that a supplier may not meet the delivery date.

For example, when a foreign company is not able to cover the demand and meet the promised deadlines. If this occurs, we will contact you immediately and propose all available solutions, providing you with all available information so that you can decide how to proceed further with your order.

4. We reserve the right to change the delivery time (prior to confirmation of the conclusion of the purchase contract). If the ordered goods are sold out and out of stock and the delivery time is extended. However, we will inform you of this. The availability of goods may vary and the stated availability on the site is not binding. Any presentation of goods on the Site is for information purposes only and the Seller is under no obligation to enter into a contract of sale in respect of such goods. The conclusion of a contract of sale does not take place when the customer sends the order to the seller. An automated email sent from the website is not a confirmation of the order. The contract of sale is formed at the moment of confirmation of the order by the Seller. From that moment on, the mutual rights and obligations between the customer and the seller arise, which are defined by the purchase contract and the terms and conditions, which are an integral part of this contract. The conclusion of a contract of sale without the agreed formalities stipulated by the Civil Code is excluded.

5. We reserve the right not to deliver goods (before the confirmation of the conclusion of the purchase contract) that are not in stock at the time of order. Any presentation of goods placed on the website is for information purposes only and the seller is not obliged to conclude a contract of sale in respect of such goods.

6. If the customer chooses payment on account, the goods will be shipped only when the funds are credited to the seller's bank account. If the funds are not credited to the Seller's account within 4 days, the Seller has the right to withdraw from the contract and provide the contract goods to a third party.

7. The Seller is obliged to allocate the goods in stock to the Customers in the order in which the orders for these goods have been received. That is, if there are less than 2 units of a given product in stock, the Seller is obliged to assign it to the earliest order, as it was received in the system.

8. By submitting an order, the Customer agrees to the Terms and Conditions.

9. PERSONAL COLLECTION of goods:

The operator of the bondie.creativeshop.sk webshop - does not allow the customer to collect the goods in person.

 

FORWARDING COSTS

GLS shipping cost 3,5 € (incl. exchanges)

Packeta shipping price 2 € (incl. exchanges)

PRICES OF THE PAYMENT METHODS:

Payment method cash on delivery 1,2 €

Payment method to bank account 0 €

Payment method comgate payment gateway 0 €

FREE shipping over 110 €

Shipping abroad by mutual agreement.

PAYMENT OPTIONS

1. Cash on delivery, 2. Payment on account in advance, 3. Payment by card (Comgate)

GENERAL INFORMATION ABOUT THE PAYMENT GATEWAY

ComGate Payments, Inc. https://www.comgate.cz/cz/platebni-brana

Gočárova třída 1754 / 48b, Hradec Králové

E-mail: platby-podpora@comgate.cz

Tel: +420 228 224 267

 

RETURN OF GOODS

A consumer (a natural person who, when concluding and performing a consumer contract, does not act within the scope of his/her trade or other business activity) is, within the meaning of Art. 102/2014 Coll. on consumer protection in door-to-door sales and mail order sales, is entitled to withdraw from the contract within 14 days from the date of receipt of the goods without giving any reason, and is obliged to inform us in advance by e-mail (info@bomdie.com), or in paper form, or by writing on another durable medium, otherwise we are not entitled to accept the consignment. If the contract has been concluded orally, any unequivocally worded statement by the consumer expressing his/her wish to withdraw from the contract is sufficient to exercise the consumer's right to withdraw from the contract. If you are returning the goods within 14 days of purchase, it is necessary to complete the CANCELLATION OF CONTRACT form which can be found on our website.

Goods will be accepted by the seller with the prior agreement of the customer and upon delivery of such goods. The goods must be undamaged, complete, show no signs of use, be in their original packaging together with the proof of purchase and all documentation that was supplied to you with the goods (i.e. warranty card, instruction manual, original invoice). Please do not send goods COD - they will not be accepted.

Upon return and inspection of the goods, the customer will be refunded the full price of the goods, the amount will be sent no later than 14 days from the date of receipt of the notice of withdrawal. The seller of the goods undertakes to reimburse the customer for all payments received from him under or in connection with the contract, including the cost of transport, delivery and postage and other costs and charges (the cost of returning the goods shall be borne by the customer).

Goods may be exchanged (for a larger - smaller number) but ATTENTION! the rule is that the goods must be unworn, undamaged, in the original condition as you received them. Please inform us in advance about the exchange request - preferably by email to: (info@bomdie.com) DO NOT SEND GOODS BY DELIVERY !!!

You can download the withdrawal form HERE

 

ALTERNATIVE DISPUTE RESOLUTION

Dear Consumer. If you believe that we have violated your rights, or if you are not satisfied with the manner in which we have handled your complaint, please send your request for redress to us at our email address: info@bomdie.com

If we reply to this request in the negative, or if we do not reply within 30 days of sending it to the above email address, or if you are not satisfied with our resolution, then based on the amended Act No. 102/2014 and Act No. 391/2015 on Alternative Dispute Resolution of Consumer Disputes, you have the right to an alternative (out-of-court) method of dispute resolution.

You may submit your application in the manner specified under Section 12 of Act No. 391/2015 Coll. You can use a form to submit your application, a model of which is also available on the website of the relevant ministry and each alternative dispute resolution body.

The list of alternative dispute resolution entities as of 10.4.2016 is here: http://www.mhsr.sk/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov/146987s. The consumer has the right to choose to which of the listed ADR entities to turn to.

The address for electronic submissions to the Slovak Trade Inspection is ars@soi.sk.

The ADR entity may reject the consumer's proposal, e.g.:

• if the quantifiable value of the dispute does not exceed EUR 20;
• if it is obvious, in view of all the circumstances, that alternative dispute resolution could only be pursued with disproportionate effort, and the like.

Consumers can also lodge a complaint via the RSO's alternative dispute resolution platform, which is available online at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SK. A complaint can be lodged here by a consumer living in the EU against a trader established in the EU.

The costs of ADR are borne by each party to the dispute separately, without any possibility of reimbursement.

We wish you a pleasant shopping...

These T&C come into effect upon the customer sending an electronic order to the seller.
By sending the order, the customer confirms that he/she has read and agrees to these T&Cs in their entirety.