How to cancel an order? (Return & Refund Policy)

Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please follow the guidelines below.

1. Order Cancellation & Return Policy

• Consumers have the right to cancel an order and withdraw from the contract within 14 days of receiving the goods, without providing a reason.

• To initiate a return, please notify us in advance via email (info@bomdie.com) or in written form on a durable medium.

• If the contract was concluded orally, any clearly worded statement expressing the intent to withdraw is sufficient.

• Customers must complete the Cancellation of Contract form, available here.

2. Return Conditions

• Returned goods must be unused, undamaged, and in their original packaging.

• The return must include proof of purchase and all accompanying documentation (warranty card, instruction manual, invoice).

• Customers are responsible for return shipping costs.

• Returns must be made via Slovak Post or Parcel Post. Do not send items via cash-on-delivery (COD); they will not be accepted.

3. Refund & Processing Time

• Refunds will be issued within 14 days of receiving the withdrawal notice and after the returned item has been inspected.

• Refunds will be processed in the same currency used for the original payment:

  • If the order was paid in EUR, the refund will be in EUR.

  • If the order was paid in USD, the refund will be in USD.

• Refunds include the full product price and any payments received related to the contract (transport, delivery, and postage fees).

4. Exchanges

• Goods must be unworn, undamaged, and in their original condition for an exchange to be accepted.

• Customers must inform us before sending items for exchange via email at info@bomdie.com.

• DO NOT SEND GOODS BY DELIVERY (COD); THEY WILL NOT BE ACCEPTED.

5. Return Address

MRHYDRA s.r.o.
P.O.BOX 33,
931 01 Šamorín 1, Slovakia

📌 Important: The P.O. BOX service is provided by Slovenská pošta a.s.. Therefore, customers must send returns using their national postal service and not via courier services such as GLS, Packeta, DHL, SPS, etc.

You can download the withdrawal form HERE