All goods are subject to a specified warranty period of 24 months. Customers have the right to withdraw from the purchase within 14 days of receipt of goods without giving a reason, provided the goods are unused, undamaged, and in their original packaging.

How to File a Complaint

• Fill out the Complaint Protocol, which you can download HERE.
• Send an email to info@bomdie.com, including:
  • Order number.
  • Description of the issue.
  • Photos of the product and damage (if applicable).
• Send the goods to the following address (for shipments only):

  MRHYDRA s.r.o.
  P.O.BOX 33
  Šamorín 931 01
  Slovakia

• If you are using a Packeta collection point, simply provide the operator with your name and our store ID: 90831273.

Processing Time

Complaints will be resolved within 30 days of receiving the goods, in accordance with applicable laws. The resolution of the complaint may involve:

• Repairing the product.
• Replacing the product or damaged parts.
• Refunding the purchase price.
• Providing a reasonable discount.
• Issuing a written statement of resolution or a reasoned refusal.

Warranty

The warranty covers manufacturing defects and ensures free repair, replacement, or refund. However, it does not cover:

• Normal wear and tear.
• Damage caused by improper use or maintenance.
• Damage caused by unauthorized service or modifications.

Extra Services

In addition to the statutory warranty, the online shop bomdie.sk offers extra services, including:

• Free battery replacement within 6 months of purchase (including a pressure test).
• Professional advice and after-sales service.

Contact Information

• Email: info@bomdie.com
• Phone: +421 123 456 789